Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, merchandise must be unused, unworn, unopened, and in the same condition in which it was received, with all original tags and packaging. A receipt or proof of purchase is also required. Personal-care products, consumable products, and any opened or used products are final sale and are not eligible for return, except when an item arrives damaged, defective, or incorrect.

To start a return, contact us at emeraldparadiseoh@gmail.com. If your return is accepted, we will provide instructions on how and where to send your package. Items returned without first requesting and receiving return authorization will not be accepted.



You can always contact us for any return question at emeraldparadiseoh@gmail.com.

Damages and issues
Please inspect your order upon delivery. If your item arrives damaged or defective, or if you receive an incorrect item, contact us as soon as possible at emeraldparadiseoh@gmail.com. We will evaluate the issue and, when verified, make it right with an appropriate replacement or refund at no additional cost to you. These protections apply even to items that would otherwise be considered final sale.

Exceptions / non-returnable items
Certain items are final sale and cannot be returned or exchanged, including personal-care and body-care products, fragrances, teas and other consumable products, gift cards, clearance or final-sale merchandise, and any product that has been opened, used, worn, washed, altered, or removed from its original sealed packaging where applicable. For health, hygiene, and product-integrity reasons, these items cannot be returned due to a change of mind. However, if an item arrives damaged, defective, or incorrect, please contact us so we can make it right in accordance with our Damages and issues policy above.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at emeraldparadiseoh@gmail.com.