Shipping policy
SHIPPING POLICY
Emerald Paradise Boutique currently ships orders within the United States. We work to prepare and ship orders promptly and with care. Shipping options, estimated transit times, and applicable charges are displayed at checkout.
Standard Shipping: $8.00 — estimated 3–5 business days.
Free Standard Shipping: Available on qualifying orders of $70 or more.
Express Shipping: $15.00 — estimated 1–2 business days
Local Delivery: FREE within 20 miles of our shop location. Delivery timing will be confirmed after your order is placed.
ORDER PROCESSING
Orders are typically processed before shipment within 1–2 business days. Processing time is separate from the estimated shipping transit time shown above. Orders placed on weekends or holidays may begin processing on the next business day.
DELIVERY ESTIMATES
Shipping and delivery times are estimates and are not guaranteed. Delays may occur due to carrier conditions, weather, holidays, high-volume periods, or other circumstances outside our control. Once an order has been transferred to the shipping carrier, delivery timing is subject to the carrier’s operations.
ORDER TRACKING
When tracking information is available, it will be provided with your shipping confirmation. Please allow time for the carrier’s tracking system to update after your order has shipped.
LOST, DELAYED, OR MISSING PACKAGES
If your package is significantly delayed or tracking indicates that it was delivered but you have not received it, please contact us at emeraldparadiseoh@gmail.com. We will assist you with reviewing the shipment information and, when appropriate, help initiate an inquiry with the shipping carrier.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible at emeraldparadiseoh@gmail.com. Please include your order number and, when possible, photographs showing the issue so we can evaluate it promptly. Verified damaged, defective, or incorrect orders will be handled in accordance with our Return and Refund Policy.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping information, please contact us as soon as possible at emeraldparadiseoh@gmail.com. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has been processed or transferred to the carrier.
CONTACT US
If you have questions about shipping or need assistance with an order, please contact Emerald Paradise Boutique at emeraldparadiseoh@gmail.com.